✅ Return Eligibility
You may request a return if:
- Your product was delivered within the last 7 calendar days
- The product is unused, undamaged, and in its original packaging
- You have proof of purchase (e.g., order number or receipt)
Unfortunately, we cannot accept returns for:
- Products that are used, worn, or damaged by the customer
- Products returned without original packaging
- Sale, discounted, or clearance items (unless defective)
🔄 How to Initiate a Return
To request a return:
- Email us at: [TurboBlendX@gmail.com]
- Use the subject line: “Return Request – [Your Order Number]”
- Include in your message:
- Full Name
- Order Number
- Reason for Return
- Clear photo or video (if product is defective or damaged)
We will respond within 2 business days with instructions on how to proceed.
📦 Return Shipping
- Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
- For defective products, we will provide a prepaid shipping label or offer pickup options where available.
- Please ensure the item is packaged securely to avoid damage during return transit.
💰 Refund Process
Once we receive and inspect your return, we will notify you via email. If approved:
- A refund will be issued to your original payment method (e.g., GCash, bank transfer)
- Processing typically takes 5–10 business days depending on your bank/payment provider
If the product is rejected (e.g., not in resellable condition), we will notify you with an option for return shipping back to you (at your cost).
🔄 Replacements & Exchanges
- If your item arrived damaged or defective, we’ll replace it free of charge.
- Please notify us within 48 hours of receiving the product with photo/video evidence.
📌 Restocking Fees
In most cases, we do not charge restocking fees. However, a 10% restocking fee may apply for:
- Opened items
- Repeated return requests from the same customer
We will notify you in advance if this fee applies.
🧼 Hygiene & Safety Notice
For hygiene reasons, used blenders or items showing signs of food residue cannot be returned, unless defective upon delivery. This ensures the safety and satisfaction of all our customers.
🆘 Customer Support
For any concerns, feel free to contact us:
📧 Email: TurboBlendX@gmail.com
📍 Address: Cabantian, Davao City, Catada Residence
🌐 Website: www.TurboBlendX.com
📣 Policy Updates
We may update this Refunds and Returns Policy from time to time. Changes will be posted on this page with the updated “Effective Date” above.